Textbook Ordering
Frequently Asked Questions

Why isn’t my class or instructor listed on the website?

If your class or instructor is not listed, we have not received an order.  Try checking the website later.

What are the differences in ordering “USED and “NEW” textbooks?

• "USED" - All titles default to "USED".  This is not an indication that used books are available.  We attempt to obtain as many used books as we can, but we are not always able to get them or our limited supply might have already sold out.  If used books are available at the time your order is picked we will ship them.  If used books are not available, the title will be deleted from your order.

  "NEW” - If  you select this option, a new copy will be shipped if available at the time the order is picked.  The title will be deleted from your order if new books are not available.

   What else do I need to know in selecting textbooks?

• REQUIRED - Required indicates that your professor listed this title as a required book for your class.

• OPTIONAL - Optional can mean one of two things:

• The book was listed by your professor as an optional or recommended book for your class.

• You may be given a choice of ordering a packaged set, (often only available as new), or ordering the pieces separately.  This choice is offered if one of the pieces is consumable and cannot be resold as used.  This allows you to purchase the textbook as a used book and the consumable piece as new.  In this case, all three items will be displayed as Optional. 

COPY CENTER MATERIAL - Professors often include photocopied materials for their courses that are produced in the Kennel Bookstore Copy Center.  These may cost anywhere from a few cents for a syllabus to over a hundred dollars for a large packet of copyrighted material.  Photocopied packets are only available as "NEW".  These packets can be identified by using the Course Number as the beginning of the title, (i.e., the course packet for MUSIC 187 is listed as Author: Staff, Title: Music 187 Listen to the Music).  All Copy Center material is purchased on a Non-Refundable basis.

How long will it be before I get my order?

Textbook orders are processed and shipped within 24 - 48 hours depending on when your order is placed and product availability.  Some orders may be delayed up to four business days if we are expecting a shipment for an out-of-stock title.  Internet orders are not processsed on Saturday, Sunday and holidays.  Transit time depends on shipping method selected.  The table below show the average travel time from our store to your door once the item has been shipped. Remember to add processing time plus transit time to arrive at an expected delivery date.  In-stock items are billed and shiped via UPS from Kennel Bookstore.  Backordered items will be billed and shipped when they become available.  Second-Day shipments will be shipped within 24 - 48 hours, depending on when your order is placed and product availability.  Ther are no deliveries or Internet order processing Saturday, Sunday and holidays.  We cannot ship to P.O. Boxes and do not hold orders for store pick-up.

The table below shows the average travel time from our store to your door.  Remember to add transit time to our fulfillment time.

Why haven’t I received my book order yet?

Every term we collect textbook requests from the faculty.  As soon as we have the information, we post it on our website (long before we may actually have the books).  So if you place a textbook order early for processing, we will hold your order until most of the books have arrived from the publisher.

Why didn’t I receive all the books I ordered?

Books that are not included in the original shipment were not available at the time of shipping.  Your order may be held for four business days if we are expecting shipment of an out-of-stock title.

When will I be charged for my order?

Your credit card will be charged the day the order ships.  Backordered items will be billed when they ship.

What is the return policy for Fall 2010?

• A cash register receipt dated on or after July 26, 2010 MUST accompany every return.

• Purchases made with a check must wait 3 business days for cash refund.

• A current Fresno State I.D. must be presented.

• Textbooks must be in the same condition as when purchased.

• New textbooks cannot be marked or defaced.

• eBooks that have been activated through your computer are NOT returnable.  Sorry, no exceptions.

• Textbook Rentals-follows the same guidelines as textbook returns.

• August 30 - September 3: a proof of drop will be required to return textbooks.  Students that do not have a proof of drop will be charged a 10% restocking fee.

• No returns on weekends and after September 3.

• ALL COPY CENTER MATERIALS ARE NON-RETURNABLE.*
  *It is encouraged to attend class prior to purchasing Copy Center materials.

How do I return my textbooks?

• Textbooks may be returned either by return shipment or at the bookstore.
• Returns begin August 23 in the Pavilion.
• Last day to return textbooks is August 27.
• Returns are accepted Monday - Thursday 8:00 a.m. - 6:30 p.m. and Friday 8:00 a.m. - 4:30 p.m.
• No returns on Saturdays, Sundays or holidays.

When is Book Buyback and Returns ?

 
What is textbook buyback?
Textbook Buyback  (For end of semester buybacks) 
Kennel Bookstore buys back textbooks.  Current edition textbooks that are going to be reused on our campus again next semester will be bought back for 50% of the original purchase price (there are a few exceptions to this general rule).  Current edition textbooks that have not been reordered or are overstocked for our campus for next semester will usually have a buyback value to Used Book Wholesale companies.  Those prices vary anywhere from 10-40% of the original retail price and are based on a nationwide demand for the book.  Old editions, books in poor condition, and books with limited national demand cannot be bought back.

A new trend in the textbook publishing industry is packaging together textbooks with other learning materials.  This could include a study guide, a workbook, another book, CD-ROM(s), video cassettes, etc.  Most of these items can be repackaged and resold as used sets.  It is a good rule of thumb to save everything in the package in clean condition if you want to sell them at the end of the semester.  All pieces must be in saleable condition in order for us to buy them back.   There are a few items that cannot be resold as used.  These are called consumable pieces (meaning that their usefulness has been consumed by the original owner) and include access codes to websites and software as well as workbooks or study guides with written in pages or missing pages.  If consumable pieces are required for the class, we may be unable to buyback and resell used sets for our campus.  However, individual pieces may be have wholesale value.

OUR GOAL IS TO BUY BACK AS MANY OF YOUR TEXTBOOKS AT 50% AS POSSIBLE. 

You can help us achieve this goal by encouraging your professors to turn in their textbook orders to the bookstore before buyback begins.

Kennel Bookstore also conducts a daily wholesale only buyback throughout the year at our Customer Service Counter.

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Kennel Bookstore Textbook Pricing Information

Kennel Bookstore sells new and used textbooks at a price designed to cover the cost of the book, including shipping expenses, and meet all other required financial requirements.

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